USING MICROWORLDS TO DESIGN
INTELLIGENT INTERFACES THAT MINIMIZE DRIVER DISTRACTION
Barry H. Kantowitz
University of Michigan Transportation Research Institute
Ann Arbor MI
USA 48109-2150
ABSTRACT
While recent developments in telematics have produced great interest in driver distraction, this is hardly a new topic. An early UMTRI report (Treat, 1980) defined internal distraction as a diversion of attention from the driving task that is compelled by an activity or event inside the vehicle. Based on data collected in Monroe County Indiana, Treat (1980) concluded that internal distraction was a factor in 9% of in-depth reports and 6% of on-site investigations. In the period of data collection (1972-1975) conversation with a passenger and increasing use of entertainment tape decks were the major sources of distraction. Now a host of modern infotronic devices offers even greater opportunities for internal distraction (Kantowitz, 2000).
Intelligent driver-vehicle interfaces present a wonderful opportunity to successfully manage this increased in-vehicle workload. This smart interface would be adaptive, making dynamic allocation of function decisions in real time. Designing such an intelligent interface presents many problems. In particular, since new infotronic devices are being developed and deployed rapidly, it seems difficult to evaluate all these new designs. This chapter focuses upon using microworlds to swiftly assess effects of in-vehicle infotronics upon driver distraction.
Microworlds vary along several dimensions such as realism, tractability and engagement (Ehret, Gray, & Kirschbaum, 2000). The traditional driving simulator is only one example of a relevant microworld. By considering a wider range of microworlds, we can gain insight into how to best utilize driving simulators. Issues of validity are also illuminated when considered from a microworld perspective. If appropriate intelligent interfaces are designed, telematics should never increase driver distraction.
INTRODUCTION
Driver distraction, although hardly a new topic, has been much in the public mind recently due to increasing popularity of in-vehicle cell phones and telematics. This is a great opportunity to demonstrate that ergonomic solutions are far more meritorious than legislative solutions. Many localities are considering legislation to control the use of cell phones in moving vehicles. Unfortunately, the modal legislation being considered would ban hand-held phones but not hands-free phones. Since the conversation is a much more important determinant of driver distraction than the dialing (Goodman, Tijerina, Bents, & Wierwille, 1999), such legislation, although perhaps increasing safety immediately because of the great number of hand-held phones currently used by drivers, would not solve the problem and might make it worse in the long run by encouraging the false belief that using hands-free phones is without risk. I recently testified before the Michigan House Transportation Committee which is considering a bill to increase the penalty for drivers who are using a cell phone when an accident occurs. This is a controversial bill and some legislators are reluctant to impose restrictions that would be more stringent, such as banning phones entirely, without the benefit of on-road accident data regarding driver distraction. Since Michigan has only this year added cell phones to the accident reporting form used by state police, it will be several years before sufficient data are accumulated to allow a judgment about the severity of the problem.
Research on driver distraction is hardly new. An earlier UMTRI report (Treat, 1980) defined internal distraction as a diversion of attention from the driving task that is compelled by an activity or event inside the vehicle. This report was based upon data collected from 13,568 police-reported accidents that occurred in Monroe County Indiana from 1972-1977. It distinguished internal distraction, defined above, from inattention, defined as a noncompelled diversion of attention from the driving task. The study used a tri-level approach to accident investigation. Baseline data were obtained for all 13,568 accidents. This was followed by on-site investigation of 2,258 cases. A subset of 420 cases were investigated in depth by a multidisciplinary team. Internal distractions were causal factors in 9% of in-depth reports and 6% of on-site investigations. This compares with inattention as a causal factor in 15% of in-depth reports and 14% of on-site investigations. In those days there were no cell phones inside vehicles and the two main causes of internal distractions were conversations with a passenger and use of tape decks. Today we have a host of modern telematic devices that offer even greater opportunities for internal distraction (Kantowitz, 2000).
The most familiar telematic device is the car radio. The Michigan legislators, after my prepared testimony, asked me several questions comparing radios to cell phones: e.g., we don’t legislate any constraints on radios so why should we treat cell phones differently? But even the familiar radio is no longer your father’s radio with one control for tuning and one control for volume. Figure 1 shows the percentage of car radios with less than eleven buttons over the last decade. While not the results of a random scientific survey, it clearly reveals that radios have become more complex, and hence more likely sources of internal distraction. For the five most recent model years, more than half of installed car radios have eleven or more controls. Some of this complexity is good human factors, as when volume and seek controls are located on the steering wheel, but most of this complexity has increased the driver’s workload. So my answer to the legislators was that it depends upon the kind of radio.

Figure 1 (AAA
Foundation for Traffic Safety)
Contemporary estimates of driver distraction are higher than those of the older tri-level study. A common lower bound for this is 26% based upon sampled crashes from the 1995 National Automotive Sampling System-Crashworthiness Data System that were attributed to driver inattention (Goodman et al, 1999). It is very difficult to determine to what degree specific devices or activities within the vehicle contribute to inattention and distraction; for example, food and beverages may be as important as cell phones (Hancock & Scallen, 1999). Case control studies that provide objective data are badly needed (Smiley, 1999). Yet it seems obvious that as cell phones and other telematic devices proliferate, increasing exposure to internal distraction will decrease driving safety. I do not believe it is prudent to wait until sufficient objective sources of data are available to start devising ways to mitigate driver distraction.
Two attorneys, highly familiar with human factors, have offered three risk reduction techniques intended to reduce driver distraction (Peters & Peters, 2001). First, telematic devices could have warning labels and messages. I doubt that this will be a solution to the problem. Second, is a binary integrated system with certain telematic devices being disabled while the vehicle is in motion. The notion of system integration is quite appealing, although this chapter will advocate a more continuous scheme for controlling in-vehicle devices using an intelligent interface. Third, is marketing and dealer restraint whereby risk reduction becomes a higher priority for the sales channel. This method of reducing risk is beyond the scope of the present chapter.
This chapter aims at exploring intelligent driver interfaces that minimize distraction from telematic devices. First, I define and explain my conception of an intelligent interface; these interfaces have the potential to minimize driver distraction. Then I distinguish between analytic and empirical approaches to evaluating an intelligent driver interface. My emphasis is upon empirical methods, especially those that utilize laboratory techniques. Discussion is focused upon microworlds, including driving simulators, that allow considerable laboratory control of experimental variables but still provide a reasonable approximation of the complexity of the real world. How might microworlds be used to evaluate driver interfaces? Since people drive vehicles on concrete highways, and not just in our constructed microworlds, what caveats and limitations need be taken into account before making practical recommendations to minimize driver distraction?
Defining Intelligent interfaces
Over a decade ago, I presented some thoughts about interfacing human and machine intelligence (Kantowitz, 1989). At that time I was judicious enough to deal only with qualitative aspects of intelligence:
Human intelligence is easy to define so long as one
is prudent enough to refrain from attempts at measuring intelligence and is
content to define intelligence through the behavior it produces. I define
intelligent behavior as purposive behavior that attempts to reach a goal. For me this definition implies a closed-loop
setting where feedback is used to modify behavior until the goal is attained
(p. 50).
I then utilized this same definition for machine intelligence, making reference to Turing’s test (Turing, 1950). This famous test calls for an observer to distinguish between a human and a machine. If the observer cannot do so, one must conclude that the machine is at least as intelligent as the human. Turing was able to anticipate potential objections to his test, including the objection that the intelligence resided in the programmer of the machine rather than the machine itself. Of course, if programmers always knew how their programs would behave it would never be necessary to debug programs. Many years ago, as a graduate student in computer science, I was required to write a SNOBOL program that played GO. My simple program was consistently able to beat me. (This, of course, is better explained by my inexperience as a GO player rather than attributed to any outstanding capabilities as a SNOBOL programmer.) Thus my GO program was more intelligent than I because it better achieved the goal of defeating its opponent.
If one admits that both human and machine system components can exhibit intelligence, the obvious question is how to link them to optimize overall system performance. This question usually is answered in human factors by referring to principles about allocation of function between people and machine (Kantowitz & Sorkin, 1987). In the traditional binary interface, an operator can manually decide whether to allocate some task to the machine or to perform it manually. Thus, if operator workload becomes too high more tasks can be assigned to the machine. But even this does not guarantee a sufficient decrease in operator workload since the operator must then keep track of the states of various sub-systems which itself increases operator workload.
How might one improve on the traditional binary interface? If we think of intelligent control of a system as a continuum, an optimal interface could assume any state along this continuum, without creating any overhead cost associated with either the state itself or the path used to reach the state. The ends of the continuum would be complete system control by either human or machine intelligence. While a binary interface can move along this continuum, although not always in a smooth graded manner, it creates overhead as it changes allocation of function. This overhead depends upon the number of machine sub-systems engaged and often also upon the order in which the operator addresses these sub-systems.
An optimal interface would degrade gracefully as workload increased. It would transfer tasks to the sub-system, human or machine, that would perform the best given their spare capacity and capability. For example, a task that could be performed with 90% efficiency for an unloaded human operator might be transferred to the machine, which only offered 72% efficiency when the human became overloaded enough so that his predicted performance dropped below 72%. If workload become excessive for both human and machine components, e.g., total system performance would be unsatisfactory, an optimal interface would shed load by deferring and even eliminating task components. Thus, an optimal interface would be adaptive. It would not have a fixed hierarchical list of tasks to be shed but instead would make these decision dynamically based upon real-time assessment and evaluation of sub-system resources.
Thus, an optimal interface must itself be intelligent. It must monitor operator performance and make allocation of function decisions for the operator. This represents a design philosophy that it much more acceptable in Europe than in the United States. For example, in Europe there is on-going research about controlling vehicle speed automatically by having controllers built into every new engine. The machine would prevent the operator from speeding. It is hard to image such a system becoming popular in the United States even though it would greatly improve road safety. But I believe we have already exceeded the human driver’s ability to safely control a vehicle while using all manner of telematic devices. For example, by 2002 electronic and electrical applications will account for 44 pounds of the 58 pounds of copper wiring in the average car. Much of this increase comes from telematics and entertainment. Intelligent interfaces must be devised.
An intelligent interface cannot be adaptive in an optimal manner without some knowledge, and perhaps even some preview, of the local environment. Monitoring the driver’s workload is one important component of the local environment. There are many techniques for measuring workload (see Kantowitz & Campbell, 1996) but I have always liked using information theory (Kantowitz, 1985) and believe that one especially promising methodology that is practical in a moving vehicle is based upon the steering entropy (Boer, 2000). Unlike secondary-task and most physiological measures, steering entropy is unobtrusive. It is sensitive to demands of non-driving in-vehicle tasks. It can be related to models of attention, information processing, and closed-loop control. I hope more investigators incorporate this measure of performance into their research efforts.
Another kind of local knowledge relates to the driving environment outside the vehicle. For example, vehicles equipped with advanced cruise control already contain sensors that monitor distance and rate of closure to other vehicles. An intelligent interface could use this information to filter sources of in-vehicle information that are of lower priority. Similarly, existing road databases used with navigation systems could be extended to contain road accident data. An intelligent interface could use this information to limit in-vehicle distractions when approaching and traversing high-accident areas.
An intelligent interface capable of making dynamic allocation of function decisions for the driver must be designed carefully to prevent mode problems that have occurred in aircraft. Pilots have gotten confused about what the automation is doing due to insufficient feedback. Drivers must have a sound mental model that is consonant with the capabilities of vehicle automation. For example, it would be unsafe if drivers believed that a new adaptive cruise control totally removed the need for human monitoring of the vehicle because it would bring the vehicle to a safe stop should the preceding vehicle suddenly brake to a halt. While current adaptive cruise controls can slow the vehicle, they are not designed as safety devices that take the driver out of the loop. Any vehicle with more than a single intelligent controller, e.g., human and machine intelligence, must always have provision for strong annunciation of which intelligence is currently in control.
More recent developments
have improved my qualitative meandering on intelligent interfaces by suggesting
quantitative techniques to measure machine intelligence (Park, Kim & Lim,
2001) and interface complexity (Kang & Seong, 2001). For example, Park et al (2001) defined a control intelligence
quotient by summing task intelligence costs across a task allocation
matrix. They then perform a similar
calculation for human intelligence based upon tasks allocated to the
operator. The machine intelligence
quotient is simply the control intelligence quotient minus the human
intelligence quotient. As task allocation changes, it is easy to recalculate
the effects upon both intelligent quotients.
There is even a numerical example that illustrates these calculations.
My problem in fully understanding these concepts lies in measuring the task
intelligence cost defined as a vector across tasks. The authors offer no advice on how to establish these numbers,
other than suggesting one of six approved methods of measuring mental workload:
parameters from behavioral signals, dual-task methods, information measures,
eye scanning movements, subjective measurement, and physiological variables. I
doubt that if any researcher was heroic enough to apply all six of these
methods for the same interface, that they would all agree. Even more fundamental, the psychometric
scale properties of these methods differ greatly. Although I am strongly in favor of computational models
(Kantowitz, 2001), these models must be populated with measured
quantities. Matrix multiplication of
arbitrary numbers, or even numbers with unknown psychometric properties, can
create only the illusion of precision. There is no psychological reality in the
naked equation. While Park et al (2001)
have provided an interesting discussion of how interface redesign through task
allocation changes complexity and system intelligence, it is hard for me to
accept that the numbers produced have even interval scale properties without
knowing how the basic entries are measured.
The outputs of even the most clever models cannot be better than the
quality of the data entered into these models.
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