57.     When you joined the hawk-i program, you were mailed information about your plan and how to use services through your plan. How much of a problem, if any, was it to understand the information in these written materials?

Response	Total	IA Health Sol.	John Deere	Wellmark
	After	After	After	After
A big problem	2%	2%	2%	2%
A small problem	14%	16%	14%	10%
No problem	82%	81%	83%	86%
No information	2%	2%	1%	3%

58.     Did you know that your child's hawk-i health plan has a helpline that you can call to get information or help for your child?

Response	Total	IA Health Sol.	John Deere	Wellmark
	After	After	After	After
Yes	63%	68%	63%	61%
No	37%	32%	36%	39%

59.         In the last 12 months, did you call your child's hawk-i health plan's helpline to get information or help for your child?

Response	Total	IA Health Sol.	John Deere	Wellmark
	After	After	After	After
Yes	50%	51%	52%	45%
No	50%	49%	48%	55%

60.     In the last 12 months, how much of a problem, if any, was it to get the help you needed when you called your child's hawk-i health plan's helpline?

Response	Total	IA Health Sol.	John Deere	Wellmark
	After	After	After	After
A big problem	5%	6%	8%	5%
A small problem	16%	14%	15%	11%
No problem	74%	77%	76%	80%
Didn't call	4%	3%	1%	4%

61.     In the last 12 months, how much of a problem, if any, did you have with paperwork for your child's health plan?

Response	Total	IA Health Sol.	John Deere	Wellmark
	After	After	After	After
A big problem	4%	5%	3%	3%
A small problem	13%	15%	13%	10%
No problem	75%	71%	74%	75%
No paperwork	8%	9%	10%	12%

62.        In the last 12 months, did your child need any of the following services but could not get them for any reason? (Please check all that apply)

Response	Total	IA Health Sol.	John Deere	Wellmark
	After	After	After	After
Nutrition counseling	1%	<1%	<1%	<1%
Help scheduling an appointment for health care	1%	1%	<1%	<1%
Transportation assistance for travel to health care	1%	<1%	<1%	<1%
Other	3%	2%	1%	1%

63.     In the last 12 months, was there any time when your child needed more services than were allowed by their hawk-i health plan?

Response	Total	IA Health Sol.	John Deere	Wellmark
	After	After	After	After
Yes	18%	16%	15%	13%
No	82%	84%	85%	87%

64.     We want to know your rating of all your experience with your child's health plan since joining hawk-i.

Use any number from 0 to 10 where 0 is the worst health plan possible, and 10 is the best health plan possible. How would you rate your child's health plan now?

Plan rating	Total	IA Health Sol.	John Deere	Wellmark
	After	After	After	After
0'3	3%	2%	4%	1%
4'7	13%	18%	13%	10%
8'9	36%	37%	33%	33%
10	47%	43%	51%	56%