Healthy Behaviors Dis-enrollment Interviews Report 2017: In-depth interviews with Iowa Health and Wellness Plan member who were recently disenrolled due to failure to pay required premiums
To better understand the knowledge and experiences of Iowa Health and Wellness Plan (IHAWP) members with the Healthy Behavior Program (HBP) requirements, in-depth interviews were conducted in spring 2016 with members who experienced disenrollment because they did not pay the required contribution. Thirty-seven interviews were completed. In April and May of 2017, 35 additional interviews were conducted with disenrolled members. This report focuses on the second round of interviews as a way to gauge how people who experienced disenrollment later in the existence of the program understood and experienced IHAWP. Interviewers asked open-ended questions about the member’s disenrollment experiences and actions and their knowledge and experience with the HBP.