Healthy Behaviors Dis-enrollment Interviews Report 2017: In-depth interviews with Iowa Health and Wellness Plan member who were recently disenrolled due to failure to pay required premiums

Askelson, N.M.; Wright, B.; Brady, P.; Ortiz, C.; Bentler, S.E.; Momany, E.T.; Damiano, P.C.
09/2017

Abstract

To better understand the knowledge and experiences of Iowa Health and Wellness Plan (IHAWP) members with the Healthy Behavior Program (HBP) requirements, in-depth interviews were conducted in spring 2016 with members who experienced disenrollment because they did not pay the required contribution. Thirty-seven interviews were completed. In April and May of 2017, 35 additional interviews were conducted with disenrolled members. This report focuses on the second round of interviews as a way to gauge how people who experienced disenrollment later in the existence of the program understood and experienced IHAWP. Interviewers asked open-ended questions about the member’s disenrollment experiences and actions and their knowledge and experience with the HBP.