Patient-Centered Dental Home: Clearinghouse of Existing Oral Health Quality Indicators

601 Measure/Standard Results
Characteristic Component
Measure Concept
Measure/Standard Developer/Steward
Accessible Accommodating Extended clinic hours Provides routine and urgent appointments outside regular business hours to meet identified patient needs National Committee for Quality Assurance (NCQA)
Accessible Accommodating User-friendly system for patient requests (e.g., appointment making, prescription refills) Has a secure electronic system for appointment requests, prescription refills, referrals and test results National Committee for Quality Assurance (NCQA)
Accessible Accommodating User-friendly system for patient requests (e.g., appointment making, prescription refills) Has a secure electronic system for two-way communication to provide timely clinical advice National Committee for Quality Assurance (NCQA)
Accessible Accommodating User-friendly system for patient requests (e.g., appointment making, prescription refills) Provides scheduled routine or urgent appointments by telephone or other technology-supported mechanisms National Committee for Quality Assurance (NCQA)
Accessible Accommodating User-friendly system for patient requests (e.g., appointment making, prescription refills) Provides timely clinical advice by telephone National Committee for Quality Assurance (NCQA)
Accessible Adequate provider network [SYSTEM-LEVEL ONLY] Dentist availability/workforce supply (e.g., dentist-to-population ratios, travel time and distance, ease of finding a dentist)[SYSTEM-LEVEL ONLY] Adequacy of Provider Network for Primary Care Dentists
Accessible Adequate provider network [SYSTEM-LEVEL ONLY] Dentist availability/workforce supply (e.g., dentist-to-population ratios, travel time and distance, ease of finding a dentist)[SYSTEM-LEVEL ONLY] Contribution of Safety Net Providers
Accessible Adequate provider network [SYSTEM-LEVEL ONLY] Dentist availability/workforce supply (e.g., dentist-to-population ratios, travel time and distance, ease of finding a dentist)[SYSTEM-LEVEL ONLY] Dental plan members' ratings of how easy it was for them to find a dentist Agency for Healthcare Research and Quality (AHRQ)
Accessible Adequate provider network [SYSTEM-LEVEL ONLY] Dentist availability/workforce supply (e.g., dentist-to-population ratios, travel time and distance, ease of finding a dentist)[SYSTEM-LEVEL ONLY] Dental Providers in Underserved Areas
Accessible Adequate provider network [SYSTEM-LEVEL ONLY] Dentist availability/workforce supply (e.g., dentist-to-population ratios, travel time and distance, ease of finding a dentist)[SYSTEM-LEVEL ONLY] Dentist Availability for Children Quality Measurement, Evaluation, Testing, Review and Implementation Consortium (QMETRIC)
Accessible Adequate provider network [SYSTEM-LEVEL ONLY] Dentist availability/workforce supply (e.g., dentist-to-population ratios, travel time and distance, ease of finding a dentist)[SYSTEM-LEVEL ONLY] Dentist Availability for Medicaid Members Delta Dental
Accessible Adequate provider network [SYSTEM-LEVEL ONLY] Dentist availability/workforce supply (e.g., dentist-to-population ratios, travel time and distance, ease of finding a dentist)[SYSTEM-LEVEL ONLY] Dentists who are board certified Delta Dental
Accessible Adequate provider network [SYSTEM-LEVEL ONLY] Dentist availability/workforce supply (e.g., dentist-to-population ratios, travel time and distance, ease of finding a dentist)[SYSTEM-LEVEL ONLY] Patients' perceived unmet need for dental care
Accessible Adequate provider network [SYSTEM-LEVEL ONLY] Dentist availability/workforce supply (e.g., dentist-to-population ratios, travel time and distance, ease of finding a dentist)[SYSTEM-LEVEL ONLY] Ratio of Dental Providers Available by Region and Percent of FTE Reporting Seeing Medicaid Oregon Health Authority
Accessible Adequate provider network [SYSTEM-LEVEL ONLY] Dentist availability/workforce supply (e.g., dentist-to-population ratios, travel time and distance, ease of finding a dentist)[SYSTEM-LEVEL ONLY] Unmet Oral Health Care Needs in Special Populations
Accessible Unmet need due to cost Population unable to get needed dental care due to cost Centers for Disease Control and Prevention (CDC)
Accessible Timely Timely access for emergency care Dental plan members' experience with getting a dental appointment for emergency care Agency for Healthcare Research and Quality (AHRQ)
Accessible Timely Timely access for emergency care Emergency/After-Hours Care Delta Dental
Accessible Timely Timely access for emergency care Population usually or always able to see a dentist as soon as needed for emergency dental care Agency for Healthcare Research and Quality (AHRQ)
Accessible Timely Timely access for emergency care Provides same-day appointments for routine and urgent care to meet identified patient needs National Committee for Quality Assurance (NCQA)

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