CAHPS in practice: the Iowa demonstration.

This article evaluates the usefulness of the Consumer Assessment of Health Plan Study (CAHPS) surveys and reports in a demonstration and evaluation with three health care purchasers in Iowa. The CAHPS survey detected significant differences between health plans in several domains of health care. Both paper- and Web-based consumer reports were developed and distributed to consumers and stakeholders. There was some agreement on the value of these reports, but areas for improvement were noted.
Damiano, P., Willard, J. C., Tyler, M., Momany, E., Hays, R., Kanouse, D., & Farley, D. CAHPS in practice: the Iowa demonstration.. 25 2 32-42. 10.1002/bdra.20726.