Medicaid Managed Care Evaluation Consumer Survey Report: Results of the 2017 Survey of Iowa Medicaid Enrollees, Final Report to the Iowa Department of Human Services

Park, K.; Momany, E.T.; Bentler, S.E.; McInroy, B.; Damiano, P.C.


This report presents the results of a study of how Iowa Medicaid managed care members in three Managed Care Organizations (MCOs) rated Medicaid, on a variety of measures, during the latter part of 2016 into early 2017. It was conducted at the request of the Iowa Department of Human Services as part of their continuing quality assurance activities. 

The basis for the survey instrument was the Consumer Assessment of Healthcare Providers and Systems (CAHPS®), which is part of a national effort to evaluate health programs and provide consumers and purchasers with information about the quality of care provided through these programs.